In this section you will find the most frequently asked questions by our customers, however, if you can't find the answer you are looking for please do not hesitate to contact us
Are all your products genuine?
All products Ray Grahams sell are 100% genuine, we do not deal in second hand or fake goods.
Do you have premises?
Yes Ray Grahams have premises open to the public 7 days a week and have been trading since 1970, we are a bonified retailer.
What is the Ray Grahams mission statement?
Treat our customers online as if they were standing at our shop counter
How many products do Ray Grahams sell?
We currently sell over 50,000 products but have access and contacts for most products that we don't stock.
Who owns Ray Grahams?
Founded in 1970, Ray Grahams is still owned and run daily by the same local family, you can have a read of our history in the 'Story so far
Is it safe to buy online?
You can have total confidence while shopping on raygrahams.com its as safe as shopping instore but the convenience from home. We use secure servers and our payments are handled by Sagepay and PayPal we also do checks ourselves to authenticate the purchase. We will NEVER store your card details so you can buy with peace of mind when shopping with Ray Grahams.
What payment methods do you support?
We accept all major credit cards through SagePay and PayPal. We also accept cheques, bankers drafts and bank transfers but the goods will not be dispatched until these clear. We endeavour to work with our customers to suit their needs.
I have a DIY problem, can you help me with it?
Certainly, we will help you with anything we can! Our fully trained staff are on hand 7 days a week to answer any questions and to help you choose the right products for your job.
How do I get a VAT invoice?
We send a VAT invoice along with every parcel so check inside the box when you receive the goods. If you lose this, however, you can email or phone us requesting a copy and we'll send you it.
How do I buy excluding VAT?
If you are buying outside the UK and you're VAT registered then you can buy excluding VAT from our website. You will need to supply us official correspondence from the VAT office showing your VAT number and your company's registered address (e.g. VAT returns form, etc.). If you are a non-EU European customer (e.g. Norway or Switzerland) or are buying from Guernsey or Jersey then you are entitled to buy from us VAT exempt. In this case you do not need to supply us with any information but we may ask for forms of ID and/or a utility bill with sales we deem to be of a high risk. One thing we require from all customers buying ex-VAT is that your billing and shipping address are the same.
How do I enter your competitions?
Easy! To enter our competitions simply like our Facebook, follow us on Twitter and look out for our competitions. When you join our social feeds you're not only going to get the chance to enter excellent competitions but you will also be given great offers for our website that you won't receive anywhere else, so why not follow us now?