Conditions of Use

These terms and conditions form the basis on which you can visit our website. Please read them carefully as they contain important information.
This site is owned and operated by Ray Grahams Ltd of 47-59 Donaghadee Road, Newtownards, County Down, Northern Ireland, BT23 7HB. If you have any queries about these terms and conditions or if you have any comments or complaints about our services or our website, then please contact us at or 028 9181 3494.
The Contract Between Us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract.
Ownership of Rights
All rights, including copyright, in this website are owned or licensed to business Ray Grahams Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of Content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. The pictures shown on this website are for illustrative purposes only and may not reflect the actual product.
Damage to your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
By using our website, you are agreeing to let us use cookies. Cookies are used by us to provide you with, for example, customised information from our website which suits your online trends, etc. Please remember cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third-party websites or external data suppliers.
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by email or phone if you have given us details. You will have the option either to wait until the item is available from stock or to cancel your order.
Ordering Errors
You are able to correct errors on your order up to the point on which you click on submit during the ordering process.
The prices payable for goods that you order are set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
Payment Terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
VAT free/VAT exempt customers
If you are buying outside the UK and you're VAT registered then you can buy excluding VAT from our website. You will need to supply us official correspondence from the VAT office showing your VAT number and your company's registered address (e.g. VAT returns form, etc.). If you are a non-EU European customer (e.g. Norway or Switzerland) or are buying from Guernsey or Jersey then you are entitled to buy from us VAT exempt. In this case you do not need to supply us with any information but we may ask for forms of ID and/or a utility bill with sales we deem to be of a high risk. One thing we require from all customers buying ex-VAT is that your billing and shipping address are the same.

Pricing in Euros and Other Currencies
We will always bill in Sterling and all our prices will be in Sterling. You may however view prices on our website in different currencies, in this case the prices are converted using the exchange rate at that time. Please note you might pay a different price than this exchange rate as the rate you actually pay will be decided by your bank or credit card company. The currency converter on our website is to be used as a rough guide only, please do not rely on it to be 100% correct.
Delivery Charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.
Our delivery charges are set out under shipping in our website.
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Additional delivery charges cannot be refunded if an item is returned.
Please note that we are only able to deliver to addresses within the United Kingdom and Ireland, but excluding the Isle of Wight, the Scottish Highlands and Islands, and the Channel Isles.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. All goods must be signed for or they will not be delivered. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. Please allow approximately 3-5 days for delivery after you have received your dispatch email. If delivery is delayed due to any cause outside our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Risk and Ownership
Risk of damage to or loss of the goods passes to you at the time of delivery, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
Acknowledgement and Acceptance of your Order
You will need to provide us with your email address and we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
Cancellation Rights
Under the Distance Selling Regulations you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum (excluding additional delivery charges) debited to us from your credit card will the re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition that they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
Cancellation by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered We do not deliver to your area; or One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Ray Grahams Ltd of 47-59 Donaghadee Road, Newtownards, County Down, Northern Ireland, BT23 7HB and all notices from us to you will be displayed on our website from time to time.
Changes to Legal Notices
We reserve the right to change these Terms and Conditions from time to time and you should look through them as often as possible.
Third-Party Rights
Nothing in this Agreement is intended to, nor shall it confer any right on a third-party.
The Waste Electrical and Electronic Equipment (WEEE) Directive
Ray Grahams is obliged under `The Waste Electrical and Electronic Equipment (WEEE) Directive` to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Click Here For Further Information.
On-line & In-store Pricing
Ray Grahams make every effort where possible to ensure that products on the web site are available at the same price in store. Unfortunately this is not always possible.
Shipping & Returns
Our standard delivery charge does not cover the Channel Islands, Orkney, Isle of Man, Shetland and Scottish Highlands and Islands. We can deliver to these locations but it will incur an extra cost which is non-refundable. For delivery of products to customers with mainland UK, Northern Ireland, Republic of Ireland addresses:
Orders over £99 and under 30 Kg is FREE.
Under £99 and under 30 Kg = £5.99 to UK and £7.98 to Ireland.
We are currently only shipping orders to the UK and Ireland.
Some of our products will be highlighted in product description N.I ONLY. These products will be delivered by our own vehicles and will have delivery in the price anywhere in Northern Ireland.
Some products will be highlighted INSTORE. These products cannot be ordered online. Please feel free to phone, email or fax and we will be happy to give a price on the product and delivery.
Some heavier/larger items may require to be delivered on a pallet. Not all postcodes will receive free shipping for these items. For more information on these postcodes please feel free to phone, email or fax and we will be happy to give a price on the product and delivery.
All packages must be signed for upon delivery and will not be delivered if not signed for. Please allow approximately 3-5 days for delivery from dispatch. Orders are normally dispatched within 1 working day, however if there is going to be a delay we will contact you. If you have received the goods and decide that you wish to receive a refund then you must send the goods back to our contact address at your own cost and risk.
Any orders that we receive after 1pm during the day will not be processed until the next business day.

If you have a dispute with us, please contact us first and primarily attempt to resolve the issue informally via our in-house disputes process. If you are still unhappy at the end of our informal process you may wish to refer it. If your dispute concerns any product or service purchased online, you can log your case with the European Commissions Online Dispute Resolution Centre here:

Brands we stock include

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  • bostitch
  • estwing
  • fein
  • hozelock
Contact Us

Need help or advice?

T: Call Us +44 (0)28 9181 3494

E: Email Us

Opening Hours
  • Monday - Thursday 8.15am - 6.30pm
  • Friday 8.15am - 5.00pm
  • Saturday 9.00am - 4.30pm
  • Sunday 1.00pm - 5.00pm
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