Warranty Information

Products with warranty
Each one of our products will have different warranty terms and lengths, so if you are ordering a product or you have bought a product and you wish to find out about it's warranty then please contact us. All our power tools come with 1 year warranty as standard, however some manufacturers will offer an extended warranty so make sure you don't miss these offers as they normally end within a certain amount of days from purchasing the product. Warranty is not restricted to only power tools so make sure you find out if your product has warranty!
Products With Warranty Extensions Available
All warranty extensions offered by manufacturers are subject to the terms and conditions of that particular manufacturer. Product(s) must be registered to qualify for any warranty extension offered and failure to do so will forfeit any warranty extension offered. The warranty extensions are not offered by Ray Grahams directly but by the manufacturer. For any more details regarding warranties and/or warranty extensions please feel free to contact Ray Grahams.
Claiming warranty
If the goods you purchased from us have stopped working contact us straight away with your name, the product details and (if possible) the original order number. We will then check all your details are correct and ensure your product is under warranty, once this is done we will contact you with all the details on how to proceed.
Warranty repairs/replacements
This will be depending on the product, some products will be replaced under warranty and others repaired. Unfortunately we do not get the choice in this matter as it is a decision the manufacturer will make, however we will do our best to find the solution that suits you.
Dealing directly with the manufacturer
In some cases you won't have to contact us, you can go directly to the manufacturer for advice or to claim warranty.
Here are manufacturers you can contact:
Watchman: +44 (0)28 3836 4414
Bosch: 0844 7360109
Milwaukee: 01628 894400

Brands we stock include

View All
  • abus
  • dewalt
  • estwing
  • panasonic
  • reisser
Contact Us

Need help or advice?

T: Call Us +44 (0)28 9181 3494

E: Email Us shop@raygrahams.com

Opening Hours
  • Mon - Thurs 8.15am - 8pm
  • Fridays 8.15am - 5pm
  • Saturdays 9am - 4.30pm
  • Sundays 1pm - 5pm
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