Privacy Statement
We at Ray Grahams Ltd are committed to protecting the privacy of anyone shopping in store or using our website, we go to a great deal of effort to make sure any personal information you provide us is stored securely and treated with complete confidentiality. We do not sell data to third parties and aim to be open and transparent about how we use the personal data provided as outlined by this Policy. Put simply, we will treat your data as carefully as if it was our own.
Collection & Usage of Data
We collect data as detailed below that allows us to provide an enhanced online customer experience and fulfil contractual obligations in relation to completing your order.
What do we collect?
We will ask your permission to use temporary cookies that track your use of our website.
What is our legal basis?
Your Consent, Legitimate Reasons
What is our legitimate reason?
We use this information only to ensure that our website operates as intended and provides an improved user experience. Like most websites, without cookies our website would fail to function correctly. For more information see our Cookie Policy.
What do we collect?
When you supply us with your email address and opt-in to receive marketing materials we will collect and store your:
We will also give you the option to provide us with additional information such as your:
- Name
- Date of Birth
- Country
- Postcode
- Preferred Categories
What is our legal basis?
Your Consent, Legitimate Reasons
What is our legitimate reason?
We will send you regular emails with information on new products, special offers, latest deals, promotions, events and voucher codes. Supplying us with further information will allow us to send you more tailored marketing content that is relevant to you.
We may contact you occasionally to ensure the data we have is up-to-date.
What do we collect?
When you open an account online or place an order online with us we will collect and store your:
- Name
- Date of Birth
- Gender
- Telephone Number
- Fax Number
- Email Address
- Billing Address
- Company Name
- VAT Number
What is our legal basis?
Your Consent, Contractual Obligations, Legitimate Reasons
What is our legitimate reason?
We require this information to be able to process your order. We will store this information on your account if you have opened one, allowing you to check out faster when placing orders in the future. We will use your telephone number and email address to provide you with updates and delivery information on your order. We may contact you occasionally to ensure the data we have is up-to-date.
What do we collect?
When you open an account in store with us we will collect and store your:
- Name
- Telephone Number
- Fax Number
- Email Address
- Website
- Billing Address
- Company Name
- Company Type
- VAT Number
- Trade References
- Bank Details
What is our legal basis?
Your Consent, Contractual Obligations, Legitimate Reasons
What is our legitimate reason?
We require this information to be able to process any orders placed through your account. We require this information to be able to process a credit check and control credit to your account. We will use your telephone number and email address to contact you in relation to any orders or queries regarding your account. We will use your email address and billing address to send you financial correspondence such as invoices and account statements. We may contact you occasionally to ensure the data we have is up-to-date.
What do we collect?
When you make an enquiry by phone or in store we may collect and store any of your:
- Name
- Address
- Telephone Number
- Email Address
What is our legal basis?
Your Consent, Legitimate Reasons
What is our legitimate reason?
We may require this information to allow us to follow up on your enquiry.
We may use your email address or telephone number to contact you with information relevant to your enquiry.
What do we collect?
When you make a purchase in store we will collect and store your:
Additionally, we may also collect and store your:
- Name
- Telephone Number
- Email Address
- Address
- Vehicle Registration
What is our legal basis?
Contractual Obligations, Legitimate Reasons
What is our legitimate reason?
We require your payment method for our own financial records. We may require your additional data when purchasing certain product categories, allowing us to offer ongoing customer support with regards to product warranties. We may use your Telephone Number or Email address to contact you in relation to product recalls on a product you have purchased. We may require your vehicle registration when purchasing materials from our yard, this allows us to ensure the materials are transported by yard staff to the correct vehicle.
How long will we keep your personal information?
Unless we are required to for legal or regulatory reasons we will not keep your personal information for any longer than is necessary to carry out the purpose it was originally collected and stored for.
Will we share your personal information?
We will not sell your data or share it with any untrustworthy third parties however we will share it with certain trusted third parties when it is required for the purposes of completing or delivering your order, providing customer service, warranties, analysing data or marketing assistance. We will only share data with third parties that is required to complete the purpose, if it is possible we will anonymise the data we provide to third parties.
Some examples of third parties we may share your data with are:
- Suppliers or Manufacturers
- Payment Gateway Providers
- Fraud Prevention Agencies
- Couriers or Freight Haulers
- Data Analysis Providers
- Marketing Platform Providers
- HMRC
- External Auditors
- Regulators or other Authorities
Any third party we share your personal data with is obliged to process the data in accordance with our Privacy Policy and EU data protection laws.
Automated Decision Profiling & Customer Profiling
We will use automated systems that make decisions based on your personal information, this allows us to quickly and efficiently decide what products, services, special offers or promotions we offer you in the future. We may place you into a group with other customers called a segment, this allows us to learn about our customers needs and provide products, services and content that is more tailored towards them.
Accessing your information
If you have an online account with us you can log in to access and make changes to the personal information we have stored for you, alternatively you can contact us to request the information.
Keeping your information up to date
If you think the personal information we have stored for you incorrect or out of date you can contact us and ask us to amend it, we will ensure any inaccuracies are corrected when required. If you have an online account you can log in to correct any incorrect information without the need for our assistance. We may contact you occasionally to ensure the data we have is up-to-date.
Withdrawing consent
You are within your rights to object to us using your personal data, as long as we are not required to keep your information for legal or regulatory reasons you have the "right to object" to us continuing to use your data, you also have the "right to erasure" and can ask us to delete your personal data. If you think we are using your personal data and should not be please let us know.
Payment Information
We do not collect or store any credit or debit card information ourselves, when you process a payment on our website you are doing so through one of the trusted and reputable payment processing providers we partner with, the connection between our website and the providers uses SSL Encryption to ensure security.
CCTV
We operate a CCTV system throughout our premises including in our main shop, showroom, warehouse, yard and carpark, as required by law we display adequate signage on premises to alert visitors to this. We have this system is in place for crime prevention and health and safety reasons. All footage is stored securely and is not held for any longer than is required. We may share this footage with relevant authorities in relation to criminal activities.
Links to other sites
On occasion we may link from our website to the website of a partner, manufacturer or other affiliate. If you click one of these links please keep in mind that you will no longer be on the Ray Grahams website and this privacy policy will no longer apply. We take no liability or responsibility for the content on these websites and recommend you always check the Privacy Policy for these websites before submitting any personal information to them.
Changes
If we make any changes to our Privacy Policy we will update this page, we may also post a notice on the home page or other pages to make the changed policy easier to access. If we make any changes that significantly alter the way we process and store your data, we may email you to let you know about the changes we have made, giving you the chance to withdraw consent for use of your data if you do not agree with the changes.
Contact
If you would like to get in contact with us regarding how we process and store your personal data, or for any other queries or requests in reference to data protection, please email shop@raygrahams.com.
Complaints
At Ray Grahams our motto is "with personal service" and this is something we go out of our way to ensure we provide to our customers, we also have strict rules and processes in place for how we use and store your data as well as deal with access or withdrawal requests. If you are unhappy with the service you have received or you think we are using your personal data in a way we should not be, you can lodge a complaint by emailing shop@raygrahams.com.
You are also within your right to lodge a complaint with the Information Commissioners Office, details of how to contact them can be found on the ICO website.