Here at Ray Grahams we do our best to supply you with the highest quality goods at the best value for money to suit your exact specifications. We understand that from time to time you may have a need to return or exchange the goods you have purchased. We recommend that you keep all confirmation emails received from us and a copy of the invoice as proof of purchase.
Unwanted goods
If the goods you received do not meet your requirements or you have changed your mind you can return them to us for a full refund or exchange. Unwanted goods must be returned at the buyers own cost with reasonable care taken to ensure they return undamaged. Before returning any goods we require written confirmation (this can be an email) within seven days of receipt, we will then notify you when we have cleared the cancellation. A phone call is not considered acceptable for cancellations and we will not accept any cancellations by phone call. Any free items or gifts included in the purchase must be returned with the goods in order to receive a refund. We must receive the goods undamaged and in a resalable condition before a refund is processed, please note that refunds will be processed as soon as possible within 30 days of the cancellation.
Please fill in and attach a copy of our
returns form with the return of the goods.
Damaged goods
We recommend that you inspect all goods on receipt and (if possible) refuse delivery if there is any noticeable damage. Before returning any goods we require written confirmation (this can be an email) within seven days of receipt. If the facility is available to you we recommend you send us a picture of the damage.
Wrong items received
In the unlikely event that you have received the wrong items we require that you contact us straight away in order for us to resolve the issue.
Distance Selling Regulations
Under the Distance Selling Regulations you have a seven day 'cooling off' period you have the right to cancel your order for any item purchased on this website for a full refund. This does not apply to goods that have been made to your specification.
To cancel, you can email or write to us (see Contact us for details) within seven working days from receipt of the goods. You must take reasonable care of the item ensuring that they are returned in the original packaging and in a resalable condition.
If you have any confusion or queries on this matter, please contact us for further details.
Prices shown on our website are inclusive of VAT unless otherwise stated.
All orders placed on www.raygrahams.com are subject to our Terms & Conditions. Please make sure you have read and understand them before placing an order with us.
Explaination of the terms used
Working days - all days other than Saturdays, Sundays and public holidays.
Written confirmation - an email or letter explaining you want to return the items you received, with the reason and all your contact details.
Goods - any products received by the consumer from Ray Grahams